Awesome – so I fell victim to the oldest problem in the IT handbook – an inexplicable corruption of my blog repository and apparently insufficient means to restore. I think I have a couple of friends that have the RSS feed in Outlook, so I’ll see if I can get some of the old posts from them, but it’s time to start blogging again anyway. Everything I’ve been working toward for the past year is coming to a head when Medicare season hits full swing on 7 October, so my schedule is opening up. Bear with me – it’s been an amazing year, and I have a lot to share about where I believe the future of contact centers lies.
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